Citizens facing unresolved issues with Central Government departments now have a powerful ally: the Directorate of Public Grievances (DPG), operating under the Cabinet Secretariat of the Government of India. With expert drafting and advocacy support from Vistarana Info Society and Lekhari Pro Solutions, individuals can now file structured complaints online and seek timely redressal.
🏛️ What Is DPG?
The is a specialized body that helps citizens obtain responses and resolutions to grievances involving select Central Government departments and organizations. It acts as a bridge between the complainant and the concerned authority, ensuring accountability and transparency.
📝 How to Approach DPG
To lodge a grievance effectively:
- Provide detailed information about the issue.
- Attach supporting documents and proof of previous attempts to resolve the matter.
- Mention if any appeals or legal actions have been initiated.
- Include your full identity, postal address, email, and phone number.
- Sign or thumb-impress the complaint letter.
Grievances can be submitted online via the or sent to: Directorate of Public Grievances, Cabinet Secretariat, Government of India, First Floor, Jeevan Vihar, Sansad Marg, New Delhi – 110001
📌 DPG does not charge any fee for filing grievances.
🔍 What Happens After You File?
- DPG assesses the scope and seriousness of your complaint.
- Within 15 working days, it either seeks comments from the concerned department or transfers the grievance for direct action.
- Departments are expected to respond within 30 days.
- DPG may follow up for further clarification to ensure fair handling.
- Final closure is approved by the Secretary (Coordination & Public Grievances).
📊 Performance & Transparency
DPG maintains both physical and electronic records of cases, depending on the nature of the grievance. You can track the status of your complaint and view DPG’s performance record on their .
🤝 How Vistarana Info Society and Lekhari Pro Solutions Can Help
Navigating bureaucratic systems can be daunting. That’s where Vistarana Info Society and Lekhari Pro Solutions step in:
- 📄 Expert drafting of grievance letters and supporting documents
- 🌐 Online filing assistance
- 📢 Advocacy and follow-up with departments
- 🧭 Guidance on legal procedures and appeal mechanisms
Whether it’s a stalled insurance claim, a banking dispute, or a public service delay, our team ensures your voice reaches the right ears—with clarity, dignity, and impact.
