🏛️ Public Grievance Redressal in Andhra Pradesh — No Need to Visit Offices! Let Lekhari Pro Help You
Citizens of Andhra Pradesh can now resolve government-related problems without stepping into an office. Thanks to the Public Grievance Redressal System (PGRS), complaints can be filed online, tracked in real-time, and resolved efficiently — all from the comfort of your home. And if you need help navigating the system, Lekhari Pro is ready to assist.
🌐 What Is PGRS?
The Chief Minister’s Public Grievance Redressal System (CMGRS) is a centralized platform that allows citizens to:
- Lodge complaints against any government department or office
- Track the status of their grievance using a unique ID
- Escalate unresolved issues to higher authorities
- Receive updates via SMS/email
This system is backed by the Andhra Pradesh Public Services Delivery Guarantee Act, 2017, which ensures time-bound delivery of 336 services across 33 departments, including:
- Ration cards, pensions, certificates, and licenses
- Land and property records
- Drinking water, electricity, and sanitation
- Health, education, and welfare services
📲 How to File a Complaint
You can register your grievance through multiple channels:
- Online Portal: — fill the form and receive an acknowledgement number
- Mobile App: Download the PGRS app and submit your complaint
- Call Center: Dial 1902 toll-free to lodge a complaint
- Meeseva Centers: Visit your local center and file a written grievance
- Collectorate Grievance Day (PGRS Monday): Meet officials directly at district offices
Once submitted, you’ll receive a YSR ID to track your complaint status and escalate if needed.
⚙️ Key Features of PGRS
- ✅ Aadhaar-linked complaint registration
- 📥 Upload supporting documents
- 🔁 Send reminders for pending grievances
- 📊 View real-time status updates
- 🗂 Categorized complaint types for faster routing
- 🧭 Escalation mechanism up to Chief Minister’s Office if unresolved
🧭 How Lekhari Pro Can Help
Lekhari Pro Solutions, in collaboration with Vistarana Info Society, offers expert support in:
- Drafting and submitting online complaints
- Translating complex procedures into simple steps
- Following up on unresolved grievances
- Escalating issues to higher authorities when needed
Whether it’s a delay in pension, a land record dispute, or a missing certificate — we solve your problems with clarity and care.
📞 Contact us at: 9666408002 🌐 Visit:
