Empowering Citizens: CPGRAMS and the Role of Lekhari Pro & Vistarana Info Society
In a transformative push toward citizen-centric governance, the Government of India’s Centralized Public Grievance Redress and Monitoring System (CPGRAMS) has emerged as a powerful tool for resolving public issues across departments. From 2022 to 2024 alone, CPGRAMS successfully addressed over 70 lakh grievances, streamlining service delivery and enhancing transparency.
🚪 CPGRAMS: A Gateway to Government Accountability
- 24/7 Online Access: Citizens can file complaints via , mobile apps, or the UMANG platform.
- Tracking & Appeals: Each grievance receives a unique ID for tracking. If dissatisfied, users can file appeals directly through the portal.
- Reduced Timelines: Grievance resolution deadlines have been shortened from 30 to 21 days, with interim replies if needed.
- AI-Powered Feedback: The system uses analytics to improve redressal quality and ranks departments monthly based on performance.
🛠️ Lekhari Pro & Vistarana Info: Bridging the Digital Divide
Recognizing that many citizens—especially the digitally disadvantaged—struggle to access CPGRAMS, Lekhari Pro Solutions and Vistarana Info Society have stepped in as vital enablers.
📌 What They Offer:
- Professional Documentation Support: Drafting formal letters, applications, and grievance submissions tailored to CPGRAMS protocols.
- Legal Aid & Advocacy: Assisting families with insurance claims, nominee disputes, and banking documentation.
- Literacy Donation Drives: Through their “Akshara Dhanam” initiative, they empower underserved communities with communication skills and digital literacy.
- Online Help & Outreach: Citizens can contact them via or call 9666408002 for personalized assistance.
🌟 A Model for Inclusive Governance
Together, CPGRAMS and these grassroots organizations are reshaping how citizens interact with the government. By combining technology with empathy and structured communication, they ensure that no voice goes unheard—whether it’s a pension delay, LPG insurance claim, or banking grievance.
